Frequently Asked Questions

Search FAQ

  • Booking A Genie

    • What is a Cast?
    • What is the easiest way to find a Genie?
    • How can I preview a Genie?
    • How do I book a Genie?
    • When will I know if the Genie I requested is available?
    • What if the Genie I selected isn’t available at the date and time I requested?
    • When and how will I be charged for my Cast?
    • What is your cancellation policy?
    • What if my Genie needs to cancel?
    • Can you help me find a Genie?
    • I have a question. What do I do?
  • Paying For A Genie

    • What payment methods does Geniecast accept?
    • When and how will I be charged for the Cast?
    • Will I receive a credit on my credit card if the Genie cancels?
    • If I cancel a Geniecast, will I be charged?
    • Is it safe to use my credit card on Geniecast?
  • Technical Support: Before the Cast

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