Resilient Relationships: Surviving and Thriving With Difficult People

Eileen McDargh

This session focuses on improving relationships at work through successfully dealing with people. Using humor and examples, Eileen will guide participants through the process of learning how to defuse anger in themselves and others. They will discover how to identify and understand problem behavior and how to use systematic methods for handling such behaviors.

Participants will also:

- Understand techniques for "scripting" and creating rapport
- Identify the behavior of difficult people and personal responses to such behaviors
- Focus on effective responses to the hostile-aggressive trio
- Discover the 4-step model for handling anger on and off the phone
- Learn the difference between difficult people and people within a difficult situation and more

What You Get

The magic is in the details. Unless stated otherwise above, your videocast will:
* Last up to one hour
* Allow for up to 200 connections into the Cast (a connection is a login from a unique location)
* Include the two-way video experience (including interactive HD streaming video and audio) and dedicated support

Special Requests

Any additional options available for this Cast are shown below. If you don't see the option you'd like, add your special request during checkout.


$2,125.00

Details

Since founding her consulting firm in 1980, Eileen McDargh has helped organizations and individuals transform the life of their business and the business of their life through conversations that matter and connections that count. She believes that resiliency is a critical life skill and one that requires the energy of connections.

She draws upon practical business know-how, life's experiences and years of consulting to major national and international organizations that have ranged from global pharmaceuticals to the US Armed Forces, from health care associations to religious institutions. Her programs are content rich, interactive, provocative and playful-even downright hilarious.

Executive Excellence magazine continually ranked her as one of the top 50 thought leaders in self-leadership development. Global Gurus International, a British-based provider of resources for leadership, communication and sales training, also named her as one of the World's Top 30 Leadership Professionals following a global survey of 22,000 business professionals.

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Resilient Relationships: Surviving and Thriving With Difficult People

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$2,125.00

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