The Service Profit Chain

Mike Hohnen

Understand how you can use the principles of The Service Profit Chain to create an outstanding service business. Mike will take you through the why, the what, and the how of this inspiring frame work that is at the foundation of all the best service business in the world.

What You Get

The magic is in the details. Unless stated otherwise above, your videocast will:
* Last up to one hour
* Allow for up to 200 connections into the Cast (a connection is a login from a unique location)
* Include the two-way video experience (including interactive HD streaming video and audio) and dedicated support

Special Requests

Any additional options available for this Cast are shown below. If you don't see the option you'd like, add your special request during checkout.



Mike Hohnen has a background in the hospitality industry where he developed a passion for people - and leadership development. Since 2001 he has coached and trained more than 500 people at all levels from shift managers to CEO’s. Mike is an active advocate of Action Learning and often combines this with his coaching programs.

An entrepreneur at heart Mike started his first venture at the age of 26 where he developed four large restaurants in Copenhagen, as well as the first city wide pizza delivery service. After ten years of hands on management of a substantial business with 280 employees, Mike sold the thriving business and joined a consulting group.

Mike has traveled the world on consulting assignments developing individuals, teams and organisations around the themes of: leadership, performance improvement and service innovation in more that 25 countries.

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The Service Profit Chain