The Southwest Way - Successful Practices of a Market Leader

Jason Young
Southwest Airlines has given the business world a textbook example that providing fabulous customer service and maintaining high employee morale in a low-cost environment is possible -and indeed profitable in Corporate America today. But what's the real story? As a key developer of Southwest Airlines' legendary positively outrageous customer service and leadership training programs, Jason Young knows that great culture does not "just happen." A customer service value can be created and nurtured to flourish into a customer service culture. And employees can be treated as true partners in the success of the business through shared values, shared vision and shared efforts. Beyond the headlines and the hype, Jason shares the real inside story behind the success of Southwest, a company consistently rated No. 1 in customer service and employee satisfaction. Best of all, you'll learn how you can take these proven organizational principles to your team or company. You won't want to miss this inside edition from the man who knows it best.

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* Last up to one hour
* Allow for up to 200 connections into the Cast (a connection is a login from a unique location)
* Include the two-way video experience (including interactive HD streaming video and audio) and dedicated support

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$4,550.00

Details

Jason Young has been called a “rare breed” when it comes to developing leaders, teams and customer service initiatives. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company’s innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today. Driven by the need to extend his unique insight in leadership development to others outside Southwest, Jason separated from the pack, when he left the airline to launch his own consulting practice to focus on corporate training and development services provider specializing in leadership, customer service and culture.

Today, as president of LeadSmart, Inc., Jason shares his vision in developing successful corporate cultures and workplace environments with forward-thinking companies, including Starbucks, Radio Shack, Coca Cola and Tyson Foods, to name just a few.

As a highly sought after motivational speaker, Jason offers insights and practical ideas that can be implemented immediately. His keynote presentations and training programs are in demand for audiences of all types – from senior level executives to front line employees. Jason’s messages reach to the core of every audience member with his unique style and engaging presentation skills. Participants are treated to a compelling experience that will change the way they view themselves, their customers and the company for which they work. The result is an inspirational encounter that resonates long after his presentation is over.

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The Southwest Way - Successful Practices of a Market Leader

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$4,550.00

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