The Ultimate Customer Experience®: Delivering "What Customers REALLY Want" for Lifelong Loyalty and Endless Referrals

Scott McKain

What is the ultimate experience that a customer could have doing business with your organization? This program will teach your team what it takes to create undying loyalty and endless referrals.

Key takeaways:

-The five steps of an Ultimate Customer Experience
-Why the experience - and not service - generates loyalty; and what you need to do to create it
-The information you need to personalize the experience, in order to intensify the customer's commitment to your organization
-The Six Disconnections Between Organizations and Customers - and how to bridge the gaps so you can engage distinctively

What You Get

The magic is in the details. Unless stated otherwise above, your videocast will:
* Last up to one hour
* Allow for up to 200 connections into the Cast (a connection is a login from a unique location)
* Include the two-way video experience (including interactive HD streaming video and audio) and dedicated support

Special Requests

Any additional options available for this Cast are shown below. If you don't see the option you'd like, add your special request during checkout.



Scott McKain is an internationally known authority who helps organizations create distinction in every phase of business, and teaches the “Ultimate Customer Experience.” His programs benefit from three decades of experience and he has spoken before and consulted with the world’s most influential corporations. Scott creates captivating presentations and bestselling books which clearly reveal how to create more compelling connections between you and your customers, and how to stand out and move up, regardless of the economic climate in your industry.
Scott has been honored with induction into the "Sales and Marketing Hall of Fame,” and the “Professional Speakers Hall of Fame.” He is a member of Speakers Roundtable— an elite, invitation-only group of twenty business speakers considered by many to be among the best in the world. He is also the founder of a consulting and training company that explores the role of ultimate customer experiences in creating enhanced client retention and revenue, and is the author of three Amazon #1 business bestsellers which teach how to expand profits, increase sales, and engage customers.
• The Miami Herald and thirty other leading newspapers named the original edition of Scott’"s book “Create Distinction,” as one of the ten best business books of the year.
• He has presented his business strategies on platforms in all fifty states and seventeen countries.
• He is on the Board of Officers and Directors of a half-million member educational organization, Board of Directors of National Safety Council, and Board of Directors of a multi-million dollar charitable foundation.
• He is Founder & Owner of a training company with a multi-million dollar interactive online platform.
• Clients include the world’s most progressive corporations including Apple, BMW, Cisco, Intel, Bank of America, ING (India), Juniper Networks, Chrysler, Bridgestone, Merrill Lynch, and many more.

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The Ultimate Customer Experience®: Delivering "What Customers REALLY Want" for Lifelong Loyalty and Endless Referrals